Q. How long it takes for shipping?
A: All orders are handled within 1-2 business days. Express shipping arrives within 5-7 business days after transiting.
Total Delivery Time = Handling Time(1-2 business day) + Transit Time(5-9 business day)
ccodring to different collections and product weight, the shipping fee is different. You can visit the page of Shipping Policy for the detail of shipping fee.
No extra tax fee is needed.
Q: How can I track my order?
A: We will email you as items in your order ship, or if there are updates on the status of your order.
Q: Can I cancel the order if I don't want it anymore?
A: If you cancel your order at least one day before it has been shipped, your order will be canceled free of charge. Even if you are charged, we will refund the full price and shipping cost, if applicable.
If you cancel your order after it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.
Check more details in Return & Refund Policy
Q: What forms of payment are accepted, and when am I billed?
Q: Who is Andytoy?
A: Andytoy is an online store that concentrated in offering you officially licensed merchandise like piggy banks, ceramic mugs, keychains, and more. Our staff are enchanted by them and hope to have more products in the future. That will be exciting. We aim to bring kinds of officially licensed collectible accessories to more casual and avid collectors. Keep grow to look new product to enrich our online store.
Q: Are your items authentic?
A: Certainly, we have the authorization of official from Monogram. All of our product are from their factory that provides products to your local store. It you want to see the brand Letter of Authorization, please contact our customer service via email.
Q: Are all of your products in stock?
Q: Does the product look the same to the product photo?
A: Most of the time the product photos that appear on our site are accurate depictions of what the actual product will look like. Our manufacturer did properly take an accurate product picture and we've checked most of the products when they produced.
